Service Management

Job Description:

  • Major Incident Management
    • Create incident reports
    • Implement effective procedures
    • Monitoring backlog ticket
    • Coordinate with resolver group, user (customer), management and stakeholder when resolving the incident
    • Collaborate with stakeholder when major incident is ongoing
    • Maintaining incident logs and drive operational call cross resolver group
    • Processing incident reports for review with upper management
  • Problem Coordinator
    • Incident detections and management
    • Problem categorization and prioritizations
    • Problem investigation and diagnosis
    • Publish RCA
    • Defining remediation action plans and owners
    • Remediation status tracking
    • Proactive problem management
    • Reporting
    • Continual improvement
  • Service Asset Management
    • Planning and identification of Configuration Item
    • Add/Delete/Modification Configuration Item (CMDB) via change management process
    • Based on task which assigned to Service Asset Management team for new commission and decommission CI
    • CI should be added based on type of CMDB (Windows, Linux, Database, Storage, Network Gear, IP Switch, IP Firewall, etc.).



  • Candidate must possess at least Diploma, Bachelor’s Degree in Computer Science/Information Technology, Business Studies/Administration/Management or equivalent.
  • At least 3 Year(s) of working experience in the related field is required for this position.
  • Certified in ITIL is an advantage
  • Having knowledge in ITSM
  • Having good leadership skill, communication skill and analytical thinking skill


Work Location:

  • Jakarta


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