Head of Service Delivery
- Ensure all IT systems can run according to SLA
- Perform managerial and supervisory functions as well as controlling in system and application operations
- Perform analysis, planning and design of IT applications and systems at MST
- Responsible for the development and improvement of IT and Security systems at TMT Group.
- Monitor the implementation of strategies and policies in accordance with company policies, especially in MST and TMT Group in general
- Responsible for the annual budget process (Budgeting) on the Operational side
- Experience of 3 to 6 years in a reputed organization handling IT Infrastructure and Operations.
- Must have good knowledge of IT Infrastructure Management, Monitoring of Systems and Network, Asset Management, capacity & demand management, Incident Management, Networking and service level management.
- Must have experience on multiple hardware and software environments and be comfortable with complex heterogeneous system environments.
- Experience of handling Cloud Infrastructure, Data Center infrastructure, System Administration, System Upgradations & installations, implementing major projects from procurement till commissioning, project management, technical problem solving skills and service operations essential.
- Knowledge and experience of handling information security in complex heterogeneous environments would be an added advantage.
- ITIL V.3 or ISO 27001 Certification desirable.
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