Technical Account Management

Job Description:

  • Provide technical support for customers to support pre-sales and post-sales processes.
  • Address all product-related queries on time.
  • Provide developers with customers’ feedback to help identify potential new features or products.
  • Report on product performance
  • Identify solutions to reduce support costs.
  • Establish best practices.
  • Analyze customers’ needs and provide proposal as well as suggest upgrades or additional features to meet their requirements.
  • Liaise with the sales department to win new business and increase sales.
  • Liaise with the marketing department to generate product awareness and train customers to use products effectively (adoption).
  • Staying current with any ongoing and upcoming client projects and initiatives.

Qualification:

  • Candidate must possess at least Diploma in Engineering (Others), Business Studies/Administration/Management, Finance/Accountancy/Banking or equivalent.
  • At least 1 Year(s) of working experience in the related field is required for this position.
  • Preferably Supervisor/Coordinator specialized in [Specialization] or equivalent.
  • Experienced on product development, enhancement, costing, support and maturity stages of products.
  • Understand general IT Solution in Enduser Network, Application, Cloud and Security.
  • Having experience in supporting presales and postsales processes.

Work Location:

  • Jakarta

Send your CV and Application Letter to : yulia.devitarani@mst.co.id